Episode 40-AADOM Radio-5 Things to Stop Doing Manually w/Martin Kearns of Lighthouse360

• In survey after survey, we’ve heard dental office managers report that the number of tasks they’re being asked to absorb in the practice is increasing – and that in most cases with no increase in staff to support the growing to-do list. • Proof point from our 2017 survey: In 70% of offices, front desk responsibilities have increased over the last two years. At the same time, in 63% of practices, staff has stayed the same or decreased. • In addition, dental office managers are running a living, breathing practice – and need to stay focused on patients in the practice and the countless unforeseen issues that arise every day. • And even though most practices today are using some form of patient communication software, a large number of them are underutilizing the features – or don’t realize there are brand new features out there that can take more off their plate.