Navigating Effective Change Management

With the advance and ever evolving computer technology, organizations clinging to outdated techniques and technological attributes may be in danger to face extinction. While good and effective leaders are behind the success of every business, what dictates the success or failure of change management is the people’s acceptance, their mindset, and their willingness to evolve along with the company’s technological change.   In this episode of the Access Points Podcast, Davin and Tim will talk about the concept of change management. They will discuss how Access evolved their system over time, the challenges attached with the transformation and how they managed the push backs and users acceptance to the new system.   Davin Marceau and Tim Elliot are the leadership team at ACCESS. With their 20-years of constant innovation and business process automation, ACCESS has been the world’s leading electronic forms management, automation and workflow provider. Hundreds of hospitals use Access solutions to integrate e-forms, electronic patient signatures and clinical data into EHRs - no paper or manual effort.     Enjoy!   Favorite Quote   “We also have to stop and think of the realities and the ramifications of change. And that result is sometimes we lose people because they can't make that change. And sometimes they were really good people in the old system. This is so important that we're willing to leave some people behind that can't make this adjustment.”                                                                                                                  -Tim Elliot   In This Episode 3:21 - History of ACCESS's ticketing system   8:21 - How ACCESS manage to shift their people's mindset to new software system   13:50 - Instances when their company experience push backs from the implementation of a new CRM program   18:19 - How they handled the resistance and succeed in the implementation of a new system   23:28 - The lessons they learned from their failures in the past   28:48 - The hardest decision to make in terms of change management   Visit Access EFM: Website Facebook LinkedIn Twitter   Click here to listen with Access Points Podcast