What We Would Have Done Different in 2019

It doesn't feel good to say "good" when you mistakes. However, that friction helps to bring out the greatness that you expect from you and your organization. On today’s episode, Access EForms COO Davin Marceau sits down with CEO Tim Elliott to reflect and review what would have been different in 2019. The practice of evaluation for forward progress helps weed out broken processes and exposes "hard to diagnose" problems, providing a clearer path to success.  See more from Access EForms in the show notes below: (1:08) COO Davin Marceau asks CEO Tim Elliott about what would have be done differently. (1:44) There were a massive number of changes to the organization's product set, the way the organization sold and each department went through some noticeable changes in operations. That was a painful process to execute, but a learning process. (2:39) Transition from a product/solution set of what the customers have asked for in the past, to a more concentrated approach to executing 2-3 things, versus 50 different things during the year of 2019.  (3:32) CEO Tim Elliott grades how well the company did, how well he did as a leader and poses the question back to COO Davin Marceau for his perspective. (4:15) COO Davin Marceau admits that the changes that the organization's direction is in a healthy place. Focusing on the human element, in addition to the bottom-line financial impact, has revealed each departments needs going into 2020. (5:24) Being focused, but caring about people in the process. COO Davin Marceau talks through the primary responsibility of his role and how the execution of the last year revealed what he could do better. (6:06) CEO Tim Elliott uses an analogy of swinging an axe to make large cuts at a tree trunk for the last year and how important being able to fine-tune the swings going into the upcoming one will be. (6:42) Even driving a performance car, if the tires go flat, your execution will have noticeable gaps. Doing one thing, and doing the one thing really well. (7:14) CEO Tim Elliott talks through how emotional running the business can be when work isn't getting done with someone who was trusted to get a job done at a high level. (8:17) The takeaway from the bigger cuts in the beginning of the year helped the executive team understand the balance needed in order to support the business and partners, as well as focus on fine tuning the performance of each department. (9:17) This reflection process doesn't bear the fruit of substantive change, unless there is a deliberate moment on the calendar to evaluate how effective the changes were for the organization. That will be done in Q1 of 2020. (9:52) COO Davin Marceau helped keep in perspective how important and how much time a larger partner like the Cerner relationship took of his focus, versus the servicing of existing customers. (10:38) CEO Tim Elliott lives the leadership principles that are on the walls of the company. He admits how humbling walking through the challenges of the past year can be while recording a podcast, for the world to hear. But, that shows the example of being able to grow through adversity. (11:28) Difficult to look back at the previous year and say "good". The adversity is what led the company and the leadership team to be better. (12:22) COO Davin Marceau shares a story he tells his son about growing through the struggles.  (13:09) CEO Tim Elliott talks through how to properly calibrate your expectations when you're observing other people go through their struggles. Everyone goes through struggle, but within reason, folks do not always perform consistently. Over time, you're able to have forward motion and progress if you can consistently execute even when it isn't convenient.  (14:33) CEO Tim Elliott shares how he thinks when a customer gives him feedback if the organization falls short of the expectation. He looks forward to evaluating a process to increase consistency and avoid some of the pitfalls that come with problems. (15:28) CEO Tim Elliott shares a story of how he views adversity and struggle. His story is a practical guide of dealing with challenges and problems, both internally and externally. (16:39) Process. Problems. Or Evaluation. These three are pivotal pieces of moving forward through challenges. (17:27) COO Davin Marceau shares the core value of Access and how to make your patient's life better in what they do. (18:09) Fine-tuning and taking a chisel to projects in 2020 will be the discipline of CEO Tim Elliott's work. (19:08) COO Davin Marceau shares which priority he will be dedicated to and his process for handling that change. The people that are affected by the work he does every day and the process in which their work is evaluated are the two biggest priorities for the upcoming year. (19:47) Having a new year, a new source of excitement and energy can be felt at the end of the year if you're intentional in evaluating how effective your work was. That energy can fuel your work into the changes necessary to be more effective, more efficient, and more impactful for the new year. Subscribe and Follow to Maintain the “Leadership Mindset” Facebook - https://www.facebook.com/AccessEFM/ Twitter - https://twitter.com/Access_eforms Linkedin - https://www.linkedin.com/company/accessefm/ On today's episode: Tim Elliott, CEO, Access EForms - https://www.linkedin.com/in/tim-elliott-b84b39a/ Davin Marceau, COO, Access EForms - https://www.linkedin.com/in/davinmarceau/