Ep 41 | Most People Don't... But You Do - Bart Berkey shares his wisdom!

Check out Bart's Keynotes at www.audacityspeakers.comOr invite him to speak - [email protected] TO EPISODE 41Hospitality is an increasingly competitive field, with success almost entirely dependent on human connection. If you want to know how to achieve success in this field, this episode is for you.Today, Mike interviews Bart Berkey, the winner of the 2021 best luxury hospitality award, keynote speaker and host of the podcast, Most People Don't, But You Do. Bart shares his experience working and soaring in the industry, the importance of developing empathy, accountability, ability to prioritize, and flexibility. He also shares his latest book, Most People Don't (And Why You Should), which currently resides in the top 1% of book sales on Amazon!EPISODE 41 SUMMARY & HIGHLIGHTSWhat does it mean to be incredible in hospitality?3:19To do well in the hospitality sector requires you to be empathetic. It's always about the customer, the client, the guests - you have to make others feel comfortable. In a study done previously, it was found that approximately 80% of people are not predisposed to being empathetic. To be able to get into the mindset of doing things for other people is a great trait you need to have if you want to be successful in the business.If you’re someone rising through and want to make gains, how do you start shifting the culture to one more of customer service and hospitality?7:43Be empathetic to others - it's going to make you feel good, and it's going to make the recipient feel good. The same thing happens when you're creating this culture within an organization. If you’re doing good for your customers, you feel good about it and they receive it well. It will spread positivity throughout the organization. It will also lead to more engagement, customer loyalty, and revenue. Can you unpack some of your life principles?14:39I believe that it’s important to differentiate yourself from others always. If you can do what most people are not doing, it's going to differentiate you.Secondly, you need to take action. You can remain unfocused and unmotivated tomorrow by doing absolutely nothing. But if you want to become fit, if you want to become motivated, you need to take steps to get better, which requires doing. Three other important principles I talk about are accountability, priority, and flexibility. You need to have these to be successful. How do you find balance in the middle of doing?20:56Is there anything else that you want to share with us today?30:08For comprehensive SHOW NOTES visit connect.stepstoadvance.com----------FIND BART & OTHER AUDACITY SPEAKERS ATwww.audacityspeakers.com▶️  WHY AUDACITY SPEAKERS? Because powerful speakers have one thing in common. It’s not a particular style, but firm confidence that they have a message to share and value to provide. We call that audacity.  From a bestselling author to a TEDx speaker to the founder of a nonprofit that has matched over 22,000 volunteer hours with needs around the world, our speakers do have something to say—something that will impact your company or event for years to come—and the authority to say it.Even with incredible speakers, we are not just in the business of booking events; we build valuable relationships. We have been organizing, consulting, and speaking for over twenty years. And we bring this experience to engage your audience and add value to your event.Find Speakers with Something to Say - www.audacityspeakers.com----------To request Mike Acker or another speaker to address your group or facilitate a specific workshop, email: [email protected]