Using AI and ML to Help Humans, Not Replace Them - ML 071

Ben interviews Michael Griffiths, Director of Data Science at ASAPP, a company leveraging AI and ML to augment and automate human work, improve operational efficiencies and customer experiences, and ultimately empower people to be their best. Michael shares specific examples of how this can be done for human agent productivity within contact centers. They also discuss fully human controlled vs automated systems, delivering value with AI and ML, and the future of AI driven technology. In this Episode… How do you deliver value with AI and ML?Fully human controlled vs. fully automated systemsML software engineering vs traditional software Using static training data models and data validationCommunicating process improvements and failures What is the future of ASAPP and AI driven technology? Sponsors Top End DevsCoaching | Top End Devs Links How a Level System can Help Forecast AI Costs - KDnuggetsAI Research - ASAPPASAPPSpecial Guest: Michael Griffiths.Sponsored By:Coaching | Top End Devs: Do you want to level up your career? or go freelance? or start a podcast or youtube channel? Let Charles Max Wood Help You Achieve Your DreamsTop End Devs: Learn to Become a Top 5% Developer. Join our community of ambitious and engaged programmers to learn how.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacyBecome a supporter of this podcast: https://www.spreaker.com/podcast/adventures-in-machine-learning--6102041/support.