There's No Reason Why Your Car Cannot Communicate With The Fuel Pump - Filling Station in High Tech Future

The petroleum retail industry has evolved over the past three decades – in terms of structure, layout, ownership, and technologies. Processes are more streamlined through integrated process and systems, from mechanical DU, tank gauges, to electronic, automated Desktop Underwriter (DU) /Automatic Tank Gauging (ATG) and Fluid Catalytic Cracking (FCC), and integrated Point of Sale (POS), Back Office System (BOS) and Hours of Service (HOS). But the traditional forecourt model where the processes are manual is, once again, ripe for disruption. Take for example the process of filling up your tank and purchasing goods at the convenience stores. With technologies such as the Internet of Things (IoT), Artificial Intelligence (AI) and analytics, the possibilities are endless. If we have a look at macro-trends in the Retail Energy sector – including environmental concerns, new forms of biofuels, price pressures, and the advent of driverless cars – they are changing the game for fuel retailers. Our classic petrol forecourt scene may not be around for much longer, as forward-thinking energy players use advanced technologies to redefine the forecourt experience. Petrol stations are under pressure from a number of retailers as they look to adapt to changing demographics (digital natives, millennials), and new technologies like e-commerce, robotics, mobility, and the Internet of Things (IoT). All these trends are upending site operations and customer service.Here are a few ways to deliver new offerings and value propositions, enabling forecourts to evolve in the future – enhancing customer engagement, marketing efficiency, business capability: - A shift to format fewer forecourts - Smart Payments - Loyalty on steroids - On-demand, drone delivery - Electric charging - Integration into connected cars - Beyond energy for autonomous cars - New business models to complement or supersede--- Support this podcast: https://anchor.fm/africanperspective/support