Phil Heltewig, CEO of conversational AI platform Cognigy, on the future of customer service automation

Phil Heltewig, co-founder and CEO of Cognigy, the low-code conversational AI platform for managing customer service bots, discusses how new AI technologies are improving the support experience. Phil started Cognigy in 2016 with two co-founders and has since raised $55M from Insight Partners among others. The team is now about 100 employees and boasts an amazing customer list including Lufthansa and Bosch.Listen and learn...What Teddy Ruxpin has to do with the future of conversational AI...