Customer-centricity and the dream of digital retailing with Amit Khandelwal

After nearly two years of virtual meetings, Accelya’s Jim Davidson and Amit Khandelwal, who heads up Inventory Management, Distribution, and Revenue Steering at Emirates, were finally able to meet up face to face at the IATA Digital, Data and Retailing Symposium in Madrid. These industry Titans certainly had a lot to catch up on during their chat. They talk about continuous pricing, offer control, and how the customer is always at the heart of strategy.