#25: CX Masters - James Dodkins, Rockstar CX

With CX a top priority for most B2B companies heading into 2021, we’re launching our brand new CX Masters series where we talk to the world’s greatest CX experts to give you actionable takeaways on how to create a superior customer experience. In this fourth episode we talk to James Dodkins, founder of Rockstar CX which provides CX training and internationally renowned keynote speeches. James is a best-selling author and was named by Customer Experience Magazine as the UK’s number one CX influencer.