#27: CX Masters - Blake Morgan, Customer Experience Futurist

With CX a top priority for most B2B companies heading into 2021, we’re launching our brand new CX Masters series where we talk to the world’s greatest CX experts to give you actionable takeaways on how to create a superior customer experience.   In this sixth episode we talk to Blake Morgan, a customer experience futurist, author and guest lecturer at Columbia University. Blake’s books include “The Customer Of The Future” and “More is More”, and she also hosts the “Modern Customer” podcast.