EP029 - What's up with Flow?

CJ & the Duke take a deep dive into Flow concepts so you can create and mature the best workflows possible in your ServiceNow work. We discuss: - Mindset: How process is unnatural, and that helps you focus on outcomes. - Catalysts: How flows start (hint: it ain't just phone & catalot) - Visibility, Governance, and Automation: The maturities and purposes of flow - Mapping your flows: Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.