EP 101: Enforcing booking & cancellation policies with kindness

Having a cancellation policy in theory versus putting it into practice in your salon are two very different things. If you've never communicated your policy with clients, how comfortable do you actually feel in charging them for a no-show or last-minute cancellation, or the dreaded situation when a client arrives at your salon too late for their appointment. That is #awkward because it can become a face-to-face conflict or uncomfortable conversation that pulls you away from other clients. The alternative is running so late all day if you squeeze them in that your wish they actually were a no-show.  None of this is workable. None of this is sustainable. Let me help you with some insights into how my salon business communicates policies and enforces them with kindness in this podcast. - - - - - - - - - - Want to learn more? Here are a few ways I can help you: Full show notes and learning resource links can be found at https://www.kristinarussell.com.au/101 DM KRISTINA ON INSTAGRAM - let's chat! https://www.instagram.com/colourkristina FREE ONLINE MASTERCLASS - Get Instant Access! How to Paint Reds and Copper Hair Colour without Hot Roots or Banding.  https://www.kristinarussell.online/webinar JOIN THE FREE FACEBOOK GROUP, COLOUR LOVING HAIRDRESSERS, WITH KRISTINA RUSSELL - An online community for Hairdressers & Industry Professionals! This group is designed to connect you with others that love to share inspiration and exchange ideas. Colour enthusiasts are invited to join and add friends that are passionate about education for salon professionals. Link to join https://www.facebook.com/groups/KristinaRussellCOLOUR