121: CXPA Live, Healthcare Experience Observations

In the third episode of a series of live reports from the CXPA Insight Exchange, Jeannie and Adam discuss new challenges and opportunities around the healthcare experience. Decoding the healthcare experience At this year’s CXPA Insight Exchange, our co-host Jeannie Walters took to the stage with Jackie McAtee to share and evaluate a personal journey through the healthcare system. But they weren’t alone! Healthcare experience was a more prevalent theme than ever at this year’s event. Leaders in the healthcare industry are realizing the experience is not just about appointments and exams. With a greater focus on empathy, they’re addressing healthcare as a service much like we approach customer experience. What’s next? Adam and Jeannie share some exciting news about innovations in the healthcare experience. Great new tech is being used in tandem with a better understanding of the patient journey, and the result could transform how we all experience healthcare. Listen in! Related Content Customers That Stick® post, When Bad Systems Happen to Good People 360Connext® post, The Intentionality of Patient Empathy Episode 117: CXPA Live, The Voice of the Customer Episode 119: CXPA Live, Predictive Analytics Episode 086: Dr. Adrienne Boissy, The Patient Experience Episode 004: Healthcare Customer Service Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices