159: No Budget for Customer Experience

Adam and Jeannie discuss ways you can make noticeable improvements when there’s little or no budget for customer experience initiatives. No customer experience budget? We hear this from great leaders in large and small organizations who see the long-term value of investing in the experience. “Where do we get the resources? How can we convince other leaders? We have no budget!” Of course, the more money and resources you have to work with, the more options you have. But make no mistake: Money isn’t everything. In fact, expecting things to work out simply because a lot of money has been thrown at the issue is one of the biggest mistakes we’ve seen. Larger companies who aim to become customer experience leaders end up shooting themselves in the foot by assuming larger investments will yield greater returns. So whether you have a huge customer experience budget or no budget at all, we urge you to forget about the money for a moment and focus more on what really matters to your customers. Take the opportunity to look at your current resources from a different perspective and really put your best foot forward. With a little elbow grease, you can leverage those resources to make huge improvements one step at a time. We have some great tips for leaders in small and large companies to get started, gain support, and make customer experience improvements on a daily basis, regardless of budget. Related Content 360Connext® post, So You Have No Customer Experience Budget… Now What!? Customers That Stick® post, Upgrade Your Customer Service Technology on a Budget Episode 105: Onstage vs. Offstage Customer Experience Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices