267: 3 Questions for Employees

Jeannie shares 3 powerful questions to assess and improve employee engagement for better business outcomes. How engaged are your employees? Employee engagement has a direct impact on critical business outcomes. Poorly engaged or actively disengaged employees lead to high employee turnover, subpar service, and terrible customer experiences. On the other hand, highly engaged employees have an amazingly positive impact on workplace culture, better-informed business decisions, and customer satisfaction. What’s more, they are emotionally invested in delivering great customer experiences and reporting back to leaders when those experiences fall short. “Strengthen your focus on the customer experience through your employee experience.” -Jeannie Walters But busy leaders often fail to detect an employee engagement problem before it spirals out of control. While subtle warning signs loom deep within the workplace, it’s easy to blame a dip in sales, renewals and conversions on more superficial things. So, what can you do to find out how engaged your employees really are? Correcting poor engagement can be a lot of work! However, there are some simple ways to find out if you have a problem and get clues on where to focus your attention first. Today, Jeannie is sharing 3 simple questions you can ask employees to better understand their engagement level.  Engage your employees to connect with your company and customers on a higher level! Listen in to find out how, then start asking! Related Content 360Connext® post, Are Your Employees Engaged to Tell You the Truth? Customers That Stick® post, An Interview with Kate Nasser: Better #PeopleSkills Episode 093: Why Employee Engagement Matters Episode 168: Nate Brown, Service Center Engagement We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our upcoming webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie August 22nd at 11:00 am Central for some serious mythbusting, live Q&A, and a head start on creating a customer experience strategy that works!  If you can't make it on August 22nd, don't worry! You'll miss the live Q&A, but you'll still have access to the recording 24 hours after the live presentation.  Sign Me Up!   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices