350: New Year's Resolutions

Adam and Jeannie kick off 2019 with some of the best resolutions you can make to continuously improve customer experience and customer service all year long. Are you ready to kick off a customer-focused new year? We made it to 2019. Yippee! We had a long, much-needed break, but we’re so glad to be back. And what better way is there to start the new year than to make meaningful resolutions? Perhaps you’ve already made your resolutions about eating healthier and actually using that gym membership, but we’re here to talk about improving your customer experience as part of your strategy for business success. “Our resolutions are all about customer experience and customer service.” -Adam Toporek So what should you resolve to do for your customers in 2019? Adam Toporek and Jeannie Walters are two of the most recognized and respected names in customer experience and customer service, and they’re here to help you hit the ground running. Not only have they shared some of the most important resolutions you can make on behalf of your customers, but they had a lot of fun doing it! “Resolutions should be about ACTION.” -Jeannie Walters Resolutions may tend to fade over time, but we’ve got a few you need to keep top-of-mind throughout the year. Here’s to an exciting year of focusing on customers for greater business success! Related Content 360Connext® post, What You Need to Know to Reduce Customer Effort in 2019 Customers That Stick® post, The Fusion of Brand and Culture with Denise Lee Yohn Episode 214: Who Drives Customer Experience? Episode 300: Celebrating 300 Episodes (with live guitar) We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices