382: When Acronyms Escape
Crack the Customer Code - Podcast autorstwa Adam and Jeannie - Wtorki
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Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay, but what happens when they escape and suddenly, customers use them? We discuss how organizations confuse customers and how organizations can improve customer conversation. Learn more about your ad choices. Visit megaphone.fm/adchoices
