1: Empathy with Jenny Dempsey

Send us a textWeek 1 Topic: Empathy in SupportCan you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team.I grabbed Jenny just as she'd moved into a new home and was waiting on her soft furnishings, which is why this episode is a little echo-ey!Support the show