261: Building a Truly Customer Centric Culture; with Michael Hinshaw

Send us a textBuilding a Truly Customer Centric Culture; with Michael Hinshaw Embark on a transformative journey with Michael Hinshaw of McorpCX, a beacon in customer and employee experience, as we unlock the secrets to fostering a customer-centric culture in support scenarios. Michael bestows his expertise on the intricacies of nurturing an environment where support staff thrives and customer interactions flourish. We dissect the sobering reality of how internal practices can inadverten...