Clinton Cohen - iContact BPO - Recruitment And Super Agents In CX

Clinton Cohen is Managing Director of iContact BPO in Johannesburg, South Africa. He published a recent blog focused on the way recruitment is changing in CX and how agents need new skills. In this episode, I ask him about the points he raised. Are we really about to see an end of contact centre attrition? If skills are increasing so fast in contact centres then how do you keep those people and give them a career? www.icontactbpo.co.za www.linkedin.com/in/clinton-cohen-ba181095