David Rumble - gobeyond - offshoring

David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition. I asked Dave about some of the current trends around offshoring and CX, especially the main drivers for offshoring today and how companies are coping with different service delivery models, such as the cloud. https://gobeyond.uk.com/ https://www.linkedin.com/in/david-rumble-4a4a09b/ https://knowledge-executive.com/cxoutsourcers/