Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
Kategorie:
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for Western Europe. In the podcast, Julian talks about recent McKinsey research in hyper-personalization, omnichannel, innovation, digital transformation, and the 'next normal' for BPO and contact centers. http://mckinsey.com www.linkedin.com/in/dr-julian-raabe
