Felix Serrano - Activus Connect - Platforms and the CX gig economy
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
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Felix Serrano is the co-founder and CEO of Activus Connect. The company is a certified women and minority-owned customer engagement organisation operating across all of the continental US and Puerto Rico - based out of Orlando, Florida. Activus Connect is building a new platform for CX services modelled on the gig economy. In this episode, Felix explains how this can work and how the Work-At-Home agent strategy is developing rapidly. www.linkedin.com/in/felixserrano3 www.activusconnect.com
