Jeff Pappas - ESRP - Where Should You Locate A Contact Center?

Jeff Pappas is the EVP of Site Selection and Brokerage at ESRP, based in Dallas, Texas. Jeff has two decades experience helping companies select the best site for their business - including contact centers and BPO operations. In this episode Jeff talks about the process involved in deciding where to locate a contact center and what might change in the post-pandemic era. https://www.linkedin.com/in/jeffpappas/ https://esrp.com/