Jeff Toister - The 1 Mistake Behind All Failed CX Strategies
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
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Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff is based in San Diego, CA. In this episode Jeff talks about metrics, building great relationships and the one big mistake behind every failed CX strategy. www.toistersolutions.com www.linkedin.com/in/jefftoister www.linkedin.com/learning/instructors/jeff-toister
