Jerry Leisure - Officium Labs - Creating A CX Marketplace That Embraces BPO And The Gig Economy

Jerry Leisure is the CEO and founder of Officium Labs, based in Palo Alto, California. Officium Labs has created a CX Marketplace that blends traditional BPO operators as partners with independent gig workers allowing them to offer a highly flexible CX service that has elements of the gig economy with more traditional CX. In the podcast we explore how to calculate ROI on CX spending and how to blend BPO with the gig economy. https://www.linkedin.com/in/jerryleisure/ https://www.officiumlabs.io/