Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning

Natasha Rantanshi-Stein is the founder at Surfboard - a service that has reinvented workforce management (WFM) by turning it into team planning. Surfboard is focused on team planning for CX and this is a fast-moving area, especially since the pandemic created a sudden wave of flexible and home-based workers. Listen to Peter Ryan talking to Natasha about the evolution of WFM on this episode of CX Files... https://www.linkedin.com/in/natasha-ratanshi-stein-69333723/ https://teamsurfboard.com/