Paula Kennedy Garcia : Trust & Safety in CX
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
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Paula Kennedy Garcia is the global head of Trust & Safety and Content Moderation at Concentrix. Paula is based in Belfast. In this episode, Paula explains to Peter the importance of a T&S strategy and how it's essential to protect both customers and employees when managing content moderation. https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/ https://www.concentrix.com/
