Shai Berger - Fonolo - Managing Call-Backs
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
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Shai Berger is the CEO and co-founder of Fonolo, a technology company based in Toronto, Canada. Fonolo manages call-backs for contact centres eliminating the need for customers to wait on hold. In this podcast Shai explains how a simple change can have a dramatic effect on CX. https://www.linkedin.com/in/shaiberger/ https://fonolo.com/
