Simon Knudsen : Transcom : FLEX vs GigCX - Are The Contact Centers Getting Flexible?
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
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Simon Knudsen is the CEO at Xzakt Kundrelation - a Transcom company. He is based in Stockholm, Sweden. Simon heads the FLEX model Transcom has recently launched. FLEX aims to offer GigCX-style flexibility inside the traditional contact center. Which is better? Listen to the podcast to hear Simon's view. www.linkedin.com/in/simon-knudsen-03229428/ www.xzakt.com/ www.transcom.com/en
