The CX Rock Star - James Dodkins
CX Files - Podcast autorstwa Mark Hillary and Peter Ryan - Czwartki
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James Dodkins is better known as the CX Rock Star. He blends music and business insight when helping companies improve their CX. Customer Experience magazine recently called him the #1 CX Influencer in the UK. In this episode we discuss how companies need to change so they function more like a football team, how to hire the right people for great CX, and how to explore collaboration. www.linkedin.com/in/jamesdodkins www.rockstar.cx
