Yoni Epstein - itelbpo - "We found a new gear in the gearbox..."

Yoni Epstein is the founding chairman and CEO of itelBPO, based in Montego Bay, Jamaica. ItelBPO has become a leader in the nearshore BPO industry in recent years with a move into Mexico, the Bahamas, work from home agents in the USA itself, and a new centre under construction in St Lucia. Yoni gives CX Files an update on his business, the nearshore market, and what he is saying to his clients now about COVID-19. https://itelbpo.com www.linkedin.com/in/yoni-epstein-94213831