Here's What Microsoft is Planning to do with AI

Abhi Rathinavelu owns the product management of the Skylight Virtual Agent on support.microsoft.com, one of the largest AI-based chatbot implementations on the planet with over 4 million impressions monthly.  We're going to discuss virtual agents at Microsoft and how they are being utilized.  (2:05) What Abhi’s responsibilities are at Microsoft (2:50) Microsoft’s view of AI (6:20) From Microsoft’s POV, do small businesses resist deploy AI-based solutions? (12:20) What type of bot Abhi oversees (20:30) Mark explains how to use customer support bots to upsell or cross-sell (23:45) Will there be an AI-powered Outlook Office Program?     Abhi's Favorite AI Solution  Dynamics 365 Virtual Agent    Show links:  Our Chat Bot: https://m.me/fanaticsmedia?ref=w6471331 Abhi Rathinavelu  Bio: Business and Technical expertise as program/product manager building large scale online services and products for AI based Virtual Agent, Retail tech, e-Commerce and Unified communications. Passionate about product innovation that meets real need, enables customer acquisition, strengthens business strategy, and makes a difference for people/ businesses.    Find Mark Fidelman www.fanaticsmedia.com @markfidelman Twitter and Instagram  @fanaticsmedia Twitter and Instagram  Facebook: www.facebook.com/fanaticsmedia LinkedIn: http://www.linkedin.com/in/fidelman