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VMware Digital Workspace Tech Zone Podcast – Episode 3 Record Date – 12/16/2019 Intro/Disclaimer In this Podcast we will cover VMware End User Computer (EUC) products from a technical perspective. The Podcast will only cover Generally Available (GA) products and features however at times there may be guest speakers that will discuss roadmap or announced but not currently available features or products. Agenda • Guest • Tech Zone/Tech Marketing Update • Hub Services • Workspace ONE Access • Worksapce ONE Intelligence • Horizon • Workspace ONE UEM • Productivity Apps & Tools • Q&A Guest Marshall Anne Busbee Link to the “Setting Up Intelligent Up Virtual Assistant” Document: https://docs.vmware.com/en/VMware-Workspace-ONE/services/intelligent-hub_IDM/GUID-912D0CA4-6A1C-4C29-95D0-D10C46460890.html Tech Marketing Tech Zone Videos Workspace ONE AirLift 2.1: What’s New Windows 10 Modern Management: Technical Overview Workspace ONE UEM iOS Update Framework: Feature Walk-through VMware Unified Access Gateway 3.8: What’s New VMware Unified Access Gateway 3.8: Deep Dive Reference Architecture Tutorials Integrating Microsoft Store for Business: Operational Tutorial Enabling SAML 2.0 Authentication for Horizon with UAG and Okta: Operational Tutorial Fundamental Knowledge Blogs & Announcements Unified Access Gateway 3.8: What’s New Announcing a New Podcast – Roger Deane Cloud-Based GPOs and Migration Strategies – Josue Negron Tools Activity Path Deployment Considerations Labs Hub Services SaaS Update 12/12/2019 New Features New Notification Capabilities You can now configure a default image for custom notifications that can be aligned to your company's logo. This means time savings for you since you no longer have to specify a custom image every time you are creating a notification. Just add you custom image on the notifications settings page. If you do not set a custom default notification image on the settings page, the Hub icon is used. When creating custom notifications, you now have an option to upload an image. If you do not want to upload an image, you have an option to specify an image URL. If you do neither, the default notification image is used. Custom notifications with attachments can now be created. Each notification can be configured to have up to 10 attachments. New App Notification Enhancement We recognize that getting a new app notification daily can be overwhelming. As a result, we are changing the frequency of the new app notification from daily to weekly. Your employees will receive weekly new app digest notifications. Introducing Hub Assistant - A Virtual Assistant that Empowers a Better Employee Experience The Workspace ONE Intelligent Hub Assistant is a virtual assistant that can help employees complete workflows and find answers to company questions through a friendly, conversational chatbot experience. The virtual assistant is powered by IBM Watson for natural language processing and uses Workspace ONE mobile flows to integrate with third-party systems. File a support ticket in ServiceNow Check the status of a ticket in ServiceNow Answer common questions, such as What is my corporate credit card policy? Hub Assistant has an embedded Search skill to query documents, KBs and other repositories using Watson's Discovery service. You will need to upload your company's documents and resources and train Discovery on the data set to provide relevant answers to your employees' questions. Note: The Hub Assistant chatbot is available with Hub iOS 19.12 and on the web portal. Android support will follow. Favorite Apps Section is Now Its Own Tab Users mark their apps as favorite so that they can easily access them again and again. To help them have full access to their favorite apps, the Favorites section is relocated from the catalog tab to its own dedicated tab on the Intelligent Hub portal. With this update, users can go directly to the Favorite tab to access their most commonly used web and virtual apps. The toggle setting for turning Favorites on and off is in the Hub Services console Customization page. Workspace ONE Access No Updates Workspace ONE Intelligence No Updates Horizon Update Horizon 7.11 and Client 5.3 Cloud Pod, support for 12,000 session Horizon 7 SAML Authentication with UAG 3.8 New REST APIs Updating the RADIUS Authentication labels in the client Horizon HTML5 Console is the primary console, deprecating Flex and Flash Show application name on RDSH Application Session Blast Extreme Blast CODEC and Dynamic Encoder Save Custom Resolution and DPI to the Windows Client Dynamic Environment Manager Horizon Service Workspace ONE UEM and Related Products Workspace ONE UEM AirLift 2.1 New Dashboard Displays total amount of Devices, Applications and Policies from SCCM/AD Shows number of Devices, Applications and Policies validated that can be exported into Workspace ONE UEM and shows the number that have been migrated. Application Report and Export Enhancements Migrate applications that contain MST and MSP files Displays application install count from SCCM Helps determine the most important applications to migrate Support for Workspace ONE UEM Multi-Tenancy Select the Organization Group when exporting SCCM Collection Mappings Group Policies Applications Workspace ONE Email Notification Serivce 2 v1.6 – GA on 12/12/2019 New Features Improvements for keeping EWS subscriptions alive. Bug Fixes Workspace ONE Assist VMware Unified Access Gateway Version 3.8 New Features Added support for SAML 2.0 third-party identity provider integration for Horizon user authentication. This feature can be configured for the Horizon SAML authentication and Active Directory password authentication or for the SAML authentication with Horizon True SSO. This feature is supported for Horizon clients and browser-based HTML Access. Third-party identity providers used can be Okta, Ping Identity, and Microsoft Azure Active Directory Added support for the Horizon protocol redirect based on JWT (JSON Web Token) claims. This feature is used with the forthcoming Horizon Universal Broker and supports an optimized architecture with Horizon protocol access to desktops and RDS hosted apps that are in a different location to the Horizon broker. Added support for setting Host Redirect Mappings. The HTTP Host Redirect capability can be used to simplify Horizon load balancing affinity requirements in certain multi VIP UAG environments. After a load balancer selects a UAG appliance, an HTTP redirect is returned so that the Horizon Client connects directly to the selected UAG appliance without further need for load balancer affinity. Host Redirect Mappings text box added to Horizon Settings in the UAG Admin UI. Added support in the UAG Admin UI and REST API to include a new field, which provides the countdown in number of days until the date of admin password expiry. Password expires in (days) is shown in the Account Settings page in the UAG Admin UI. Added support for defining allow or deny control for multiple error categories in the OPSWAT endpoint compliance checks for Horizon. Show Allowed Status Codes field added to the Endpoint Compliance Check Provider Settings page in the UAG Admin UI. Added support for OPSWAT endpoint compliance checks with Horizon Client on iOS version 5.3. This support is in addition to the existing UAG OPSWAT support for Windows and macOS clients. Added support for new customized labels for the RADIUS authentication method user prompts to enhance usability. The Horizon RADIUS authentication prompt User name and Passcode label text can be configured on UAG. Added support to display UAG SEG (Secure Email Gateway) Health and Diagnostics from the Admin UI. Health and Diagnostics screens are provided for SEG under the Edge Service Session Statistics section. When SEG is configured with the local SSL certificate, the corresponding certificate thumbprint is displayed under the SEG edge services settings. Added support for OCSP configuration through PowerShell Added support for JWT audience restriction in Horizon Edge service. The JWT audience restriction is a security feature provided by UAG to these Edge services. UAG administrators can restrict the JWT audiences accessing Horizon and backend applications. SAML Audiences settings added to Horizon and Web Reverse Proxy (with Identity Bridging enabled) Edge services settings in the UAG Admin UI. Productivity Apps & Tools VMware Workspace ONE SDK v19.12 for iOS – GA 12/11/2019 New Features The iOS SDK now supports use of the new Tunnel protocol in addition to the legacy proxy protocol. VMware Workspace ONE Intelligent Hub v19.11 for iOS – GA on 12/11/2019 New Features New Privacy Screen – For Direct MDM enrollments or Step-Up Enrollments, Intelligent Hub will now present a user-friendly data collection screen prior to redirecting to Safari to download the MDM profile. This does not replace the Privacy GDPR module available post enrollment. Instead, this screen supplements the Privacy module in an effort to be transparent with the end user. Hub Assistant – The Workspace ONE Intelligent Hub Assistant is a virtual assistant that can help employees complete workflows and find answers to company questions through a friendly, conversational chatbot experience. The virtual assistant is powered by IBM Watson for natural language processing and uses VMware Mobile Flows to integrate with third-party systems. Dropping Support for iOS 10 – Intelligent Hub’s minimum supported version is now iOS 11. For more information, refer to the KB Article which was published in mid-October 2019 informing of the upcoming change. Self-Service Support – A new Support tab is added in the Workspace ONE Intelligent Hub for iOS. Users can now monitor and manage their devices from the Support > My Devices section. They can see detailed information about their devices, add new devices, and install/uninstall profiles. Users can view the Helpful Resources section in the Support tab to find links to direct them to sites and knowledge base articles for self-service help. This feature can be enabled and customized from the Help & Support page in the Hub Services console. The Support tab name can be customized. Note: When this feature is enabled, the Account page will have an updated layout. The minimum UEM Console requirement for the Self-Service Support is UEM 1908. VMware Workspace ONE Intelligent Hub v19.12 for macOS – GA on 12/11/2019 New Features Support for Workspace ONE Assist 5.3 – This release provides official integration support for Workspace ONE Assist 5.3 for macOS for screen sharing, remote shell, or file management. Urgent (P1) Notifications – Through Hub Services, administrators can send out notifications to devices running Intelligent Hub. A notification marked as Urgent can be used to alert users of important messages that require their immediate attention. In version 19.12, these urgent notifications appear as a pop-up in the form of a card which blocks access to the app. The card will overlay on any screen within the app when user is authenticated and is dismissed only when a specific action or acknowledgement is performed. This feature is expected to be used sparingly and with the explicit understanding that the end users will be unable to interact with other Hub features until they action the urgent notification. Mobile Flows Notifications – This version adds the ability for an end user to review and modify their preferences for their Mobile Flows Notifications (i.e. Coupa, Concur, Workday, etc.). End users will have the ability to toggle on and off the notifications for individual connectors configured by their company’s administrator. These settings can be found in Preferences (⌘ + ,) > Notifications. If re-authentication is required, a web view will drop down for the end user to enter their credentials for the associated Mobile Flows connector service. Note changing these settings will apply to all devices the user is signed in to Intelligent Hub. Introduction of Hub Preferences window – This release brings a new Preferences window for Intelligent Hub. It can be accessed via the macOS Menu Bar > Intelligent Hub > Preferences or with easy keyboard shortcut command-comma (⌘,). These preferences will grow over time, but for this release it will include the ability to toggle on or off the Hub menu bar icon and includes controls to manage system push notifications or Mobile Flows Notifications. Support for munki 4.0 RC1 and Python 3 – Due to Python 2.7’s upcoming EOL on January 1st, 2020, the embedded version of munki has been upgraded to munki 4.0 Release Candidate 1, which removes the dependency on Apple’s shipped Python, and includes its own copy of Python 3.7.4. Munki will be upgraded to the final 4.0 release in a minor Hub release in January. VMware Workspace ONE Intelligent Hub v19.11 for Android – GA on 12/11/2019 New Features Present privacy screens to end-user if settings have changed Install certificates on Zebra devices using Android native APIs instead of MX service Support for new Suppress Error Dialogs restriction Grace Period for Passcode change in Android Enterprise Self-service support in Hub. VMware Workspace ONE Intelligent Hub v19.12 for Windows – GA on 12/10/2019 New Features End users will now be presented with a Privacy (GDPR) and Telemetry screen during the enrollment sequence (or after a silent enrollment as occurred on the computer) Hub self-enrollment experience has been updated so that it adheres to the same UI standards as Hub on other OS’ End users may now access an Account screen to view their computer’s enrollment information, get support information and to easily generate logs for troubleshooting During enrollment, Hub now automatically determines if a network proxy is present and configures itself correctly VMware Workspace ONE PIV-D Manager v1.5.1 for iOS – GA on 12/11/2019 New Features Added feature to manually import additional certificates downloaded via Workspace ONE Web into PIV-D when using XTec as the credential provider. (Also requires Web v7.11 and enabling of key value pairs). VMware Workspace ONE v3.5 for Windows 10 – GA on 12/10/2019 Bug Fixes VMware Workspace ONE Provisioning Tool v2.3 for Windows 10 – GA on 12/10/2019 New Features Performance improvements to track application installs in the Dell Factory Provisioning process. VMware Workspace ONE Smartfolio v1.1 for iOS – GA on 12/10/2019 New Features Support for Document Staging with Check In / Check Out Removal of un-assigned Files when new user checks out device. iPhone User Experience Finalization Light Mode Support Home Tab Reads “Featured” and “Required” to Match Document Attribute Flags Documents no Longer Auto Launch After Download Content/Document Version Available via “More Info” PDF Bookmarks and Annotations to be Automatically Saved Allow for Open-In Toggle to Switch Between Page Width and Whole Page View Custom setting for default tab Show file count in Recents and Downloads Prompt user with "Send Feedback" when they take an app screenshot Mp4 validation using iOS Webview Improve download failed message