13. Your Role As An Experience Maker Featuring Dan Gingiss
Doing Customer Experience Right with Stacy Sherman - Podcast autorstwa Doing CX Right® - Poniedziałki
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How do you create remarkable experiences for customers that they end up becoming your best marketers? Dan Gingiss, customer experience (CX) speaker and coach answers this question on Stacy Sherman's Doing CX Right podcast plus... *The importance of being an experience maker. Who, why, and what’s it about. *The difference between Customer Experience vs Customer Service and strategies for success. *How supply chain, marketing, finance, and other departments impact customer experiences. *Should employee pay be linked to customer satisfaction scores? *Brands that stand out in Doing CX Right and best practices to differentiate brands. *Leadership lessons and more. Details at DoingCXRight.com/podcasts
