S4 | Ep 13 | Productionising GenAI to Drive Value with Zachery Anderson, Chief Data & Analytics Officer at Natwest Group

In Episode 13, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Zachery Anderson, Chief Data & Analytics Officer at Natwest Group, where they discuss the value that is being driven from productionising GenAI, which includes;Why GenAI feels different to any other D&A hype that’s come before itHow the scale and interest is off the chartsHaving an outpost in Silicon Valley to scout new tech partners How they were working with OpenAI 18 months before ChatGPT launchedWorking with LLM’s 6-8 months before ChatGPT Having 2 LLM use cases in production and another 10 in development How there will be more direct interaction between LLM’s and customers Educating the business on the security risks Why regulation matters but customer expectation matters even moreWhy it’s important to just get started Prioritising the correct use cases  The 5 design patterns for GenAI use cases Running the central D&A function like a PE firm; it has to generate a return or it doesn’t happen The importance of killing projects that won’t deliver a return as fast as possible Having an annual target of how much the D&A organisation will generate as a multiple of the cost structure The importance of having your finance team calculate and audit target Why Analytics Leaders should, but don’t do analytics on themselvesWhy GenAI will change D&A team structures and operating modelWhy executive support and interest is more important than who you report toAdvice on productionising GenAI Why it really matters where your GPU’s are hosted Why you need to hold your current plans very lightly The importance of app development for LLM usage Thanks to our sponsor, Data Literacy Academy. Data Literacy Academy is leading the way in transforming enterprise workforces with data literacy across the organisation, through a combination of change management and education. In today's data-centric world, being data literate is no longer a luxury, it's a necessity. If you want successful data product adoption, and to keep driving innovation within your business, you need to start with data literacy first. At Data Literacy Academy, we don't just teach data skills. We empower individuals and teams to think critically, analyse effectively, and make decisions confidently based on data. We're bridging the gap between business and data teams, so they can all work towards aligned outcomes.From those taking their first steps in data literacy to seasoned experts looking to fine-tune their skills, our data experts provide tailored classes for every stage. But it's not just learning tracks that we offer. We embed a deep data culture shift through a transformative change management programme.We take a people-first approach, working closely with your executive team to win the hearts and minds. We know this will drive the company-wide impact that data teams want to achieve. Get in touch and find out how you can unlock the full potential of data in your organisation. Learn more at www.dl-academy.com.Thanks to our sponsor, Cambridge Spark;Cambridge Spark is an education technology company that educates the workforce with critical digital transformation skills to succeed in the AI era.They offer a range of flexible learning solutions to meet business needs, from fast deployment of new skills with bespoke programmes through to longer-term investment in the workforce with apprenticeships.Their unique patented online learning platform