Effective feedback in General Practice & PCNs

Contact us and share your opinion We respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice. We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral. 00:00 Introduction 02:16 Mindset & feedback 04:47 Types of feedback 12:15 Why engage with feedback 20:20 S...