EP002: Wrinkles, Stalkers, and Axes!

In life and customer experience, it's all about the little things. From faucets to playing host at a party, you can create a truly exceptional experience with careful attention to small but simple details that won't go unnoticed by grateful customers. Join us as we discuss: Why irons and faucets need to talk to each other to avoid a customer experience catastrophe (silos never prosper) How stalking your customers and listening to employees can lead to an elevated surprise-and-delight experience (knowing your customers and pleasing your employees is beneficial for everybody) The perfect client dinner (without making a sale!) Bite-Sized Delight from the Episode: The smallest changes can have a big impact on customer experience so it's key to communicate across the organization and ensure everybody has a clear map of the customer's journey. Two customer experience advisory boards (one for customers, one for employees) can completely turn your business around... in a good way! When you introduce interesting and influential people to each other and sparks fly and chemistry happens, they will always remember who made the introduction. Engaging with all customers, happy and angry, on social is a huge opportunity to grow your brand. So start Tweeting! Are You Looking for Things We Referenced? You Can Collect Customer Data and Deliver a Better Experience Without Violating Privacy by Michel Falcon MastermindTalks Mastermind Dinners: Build Lifelong Relationships By Connecting Experts, Influencers, and Linchpins Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now from our friends at Oracle CX Cloud Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!