EP049: The Banksy, The Employee, and The Birthday!

Bite-Sized Delight From the Episode: • What happens when the “experience” becomes the “product” we are selling to customers and the “product” is the “experience” they are buying. • How brands that focus on creating a remarkable employee experience, end up getting a remarkable customer experience in the process. • How to maximize analog experiences in a digital world. Are You Looking for Things We Referenced? • “Banksy's shredded Sotheby's art was a rebuke of empty consumerism from a master” – by Aja Romano, Vox • It's All About CEX: the Essential Guide to Customer and Employee Experience - by Jason Bradshaw Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!