EP091: Dreaming, Managing, and Alexa-ing!

Learn about reinventing the shopping mall, the experience of becoming a new manager, and how the comforts of home can make strange places feel more familiar. Bite-Sized Delight From the Episode: • The “Shopping” Mall is Now the “Experience” Mall - The 3-million-square foot American Dream mall focuses on experience and entertainment to re-invent traditional retail. • You’re a Manager, Now What? - Ryan Hawk’s book “Welcome to Management” offers a playbook of practical, actionable advice for making new leaders successful. • Comforts of Home on the Road - By placing an Amazon Echo smart speaker into each guest room, The Charlotte Marriott City Center makes visitors feel at home by inviting Alexa into the conversation. Are You Looking for Things We Referenced? Welcome to the Era of the Post-Shopping Mall - by Amanda Hess, New York Times Welcome to Management - by Ryan Hawk Avtex Engage Charlotte Marriott City Center Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!