Stop Guessing! Win Customers Through Data AND Emotion
Experts of Experience - Podcast autorstwa Mission.org - Środy
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Most brands are doing CX wrong—and it’s costing them. The secret to getting it right? It’s not just about data, and it’s not just about empathy—it’s about both. In this episode, Lauren Wood sits down with Stacy Sherman, CX expert, author, and host of Doing CX Right, to break down her ‘Heart and Science’ framework. With 25 years of experience leading CX for major brands, Stacy shares the real impact of emotional intelligence, AI, and cross-functional collaboration in creating customer experiences that actually work.
