Tech Obsession is Failing Citizens (Rescuing Government Customer Service)
Experts of Experience - Podcast autorstwa Mission.org - Środy
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Government services don’t have to suck. (And no, robots aren’t taking over… yet.) This week, host Lauren Wood sits down with Mike Raker, CTO of Maximus, to crack the code on using AI and machine learning to fix customer experience nightmares — even in the most bureaucratic corners of government.
