#236 - Translating service design into business outcomes

Claire Kwon is the Senior Director of Product Design at BlackLine, a software development company enabling companies modernize accounting operations with intelligent automation. Claire shares her unusual path into the product design world as she navigated the world of art as an art critic to a museum curator who wanted to bring these unique experiences with all their details into software design. She takes pride in bringing her learnings to the new generation of designers as she educates them.