Harnessing the Power of AI

AI is no longer a thing of science fiction, nor is it the sinister figure popular culture makes it out to be. It's providing a better customer service experience through sophisticated chatbots and even making work simpler and more bearable by automating monotonous tasks in the office. In this episode of "Financial Futures," we ask FIS' Jill Mason (Director of Business Transformation, Robotics and AI for FI Payments) how AI is changing credit unions for the better and why these machines are actually improving member engagement and satisfaction.