15. Customer research is one of the most vital things you can do for success
Future of Customer Service - Podcast autorstwa Inbenta
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Interview with Dave Seaton, Vice President of Service Level Transformation, at nThrive. Research your customers -- even if you think you already know them. They constantly change how they want to be contacted, how they want to be serviced and what is important to them. To learn more about Inbenta, go here: https://www.inbenta.com/en/
