24. Understanding Behavioral Bot Design
Future of Customer Service - Podcast autorstwa Inbenta
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In this episode we speak with Fabian Reinkemeier from elaboratum, a firm that advises customers on eCommerce and technology projects. Fabian is a consultant and PhD candidate in the field of e-commerce and conversational AI, with experience in project management, usability & user experience, research methods, and testing. Today we’re discussing with him the design of conversational bots.
