33. Simple TV: AI is the Future of Customer Service
Future of Customer Service - Podcast autorstwa Inbenta
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In this episode, we chat with Vickmar Martinez - Head of IT Operations - and Yenny Velazquez - Customer Care Manager - for Simple TV in Venezuela. We discuss the launch of Simple TV in the middle of the pandemic, how their informational chatbot, called Simpaty, was adopted by their customers and how they integrate AI in their strategy.
