9. Use metrics that matter with your customer support staff

Using "metrics that matter" is how FinancialForce promotes happy support staff and happy customers.  In today's episode we talk to Director of Customer Support of FinancialForce, Adamo Maino. Learn more about how this organization is handling the current pandemic, the great way they measure success, and how they see Artificial Intelligence. Learn more about Inbenta: https://www.inbenta.com/en/