Futurum Live! from the Show Floor with Salesforce's Ryan Nichols at Enterprise Connect 2023

At Enterprise Connect 2023 held in Orlando last week, Shelly Kramer had the opportunity to chat with Salesforce’s Ryan Nichols, SVP & GM of Contact Center as part of our Futurum Live! From the Show Floor video interview series.  Her conversation with Ryan was terrific and centered on the following: * This is a contact center show – what is Salesforce doing at Enterprise Connect?  * Thoughts on what customers are looking for in Salesforce as it relates to all things customer engagement * What companies are thinking about — and perhaps should be considering — as they are considering utilizing and/or maximizing Salesforce’s offerings (including Data Cloud, Marketing Cloud, Contact Center, etc.) and how these all can be woven together to help customers deliver on the customer experience front.