Grow Your Short-Term Rental Business with Smartbnb

What’s the biggest obstacle hosts and property managers face in growing a short-term rental business? For most, the frustration comes from the sheer volume of communication necessary to run a large portfolio of properties. But what if you could automate both your guest messaging and operations—without sacrificing personalization?Pierre-Camille Hamana is the founder and CEO of Smartbnb. the leading guest experience platform for short-term rentals. Pierre-Camille and his team are on a mission to support hosts and property managers in running their guest communications and operations at scale. Today, he joins me to explain how Smartbnb is expanding to offer its customers new functionality in terms of business metrics and automated operations.We discuss Smartbnb’s ability to automate personalized messaging and support multiple languages, and Pierre-Camille describes why Smartbnb is adding features to streamline the operations of a STR business and allow property managers to grow their portfolio across platforms. Listen in for insight around Smartbnb’s new metrics product and learn how Smartbnb can help you scale your own STR business!Topics CoveredThe fundamentals of SmartbnbHelp hosts deliver great guest experience at scaleServe 2K customers, 65K properties around worldHow Smartbnb automates personalized messagesMachine learning to detect common questionsAccess to data allows for customized replySmartbnb’s multiple language support featureSupports same 29 languages as AirbnbAdapts messages based on cultureWhy Smartbnb is expanding to include operationsIdentify pain points in talking to customersNeed to streamline operations as grow portfolioThe STR platforms Smartbnb integrates withAirbnb, HomeAway and VRBOIn talks with Expedia, Booking.comThe metrics product Smartbnb added last NovemberProperty managers need easy way to calculateOccupancy rates, time to respond, growth, etc.How much it costs to use SmartbnbFree trial for 14 days€15 or $18 per month for first 2 listingsFee for additional listings that generate revenueConnect with Pierre-CamilleSmartbnbPierre-Camille on LinkedInResourcesPierre-Camille on GPFYP EP125AirbnbHomeAwayBooking.comVRBOExpediaTo subscribe to the podcast, please use the links belowClick Here to Subscribe via iTunesClick here to Subscribe via Stitcher (Android users)If you like the show, please consider leaving the show a review in iTunesor Stitcher. A couple minutes of your time can help the show immensely! Thanks! Hosted on Acast. See acast.com/privacy for more information.